I agree with the previous feedback regarding WSJwine.com. They did not quote an excessive shipping fee prior to my order and I was shocked at the actual price. When I called to point out this mistake not only did they refuse to credit my account but they seemed not to care at all! This resulted in my cancelling of the membership and asking them to not contact me again via phone, mail or email. He actually had the gall to ask me if I had proof that the shipping fee was not quoted. They took advantage of my trust and most certainly have lost it.

WSJwine.com is UNRELIABLE...gifts do NOT arrive and TERRIBLE customer service on top of that. Do NOT order from WSJwine.com. I ordered on December 8 for a gift for friends that have been very good to me and very generous to our children. I ordered 2 bottles of champagne for delivery by Christmas. I was so very happy to have found this way to send them some good cheer. I received an order summary from WSJwine.com with the following information:

Thank you for ordering from WSJwine. In accordance with California state law, Lionstone Sonoma, a licensed California retailer, will accept, process, and ship your order for WSJwine. Thank you for being a valued customer. If you have any questions regarding your order, simply contact customer service by phone at (877) 975- 9463 or via email at customercare@wsjwine-lionstonesonoma.com.

I also received an order number and a timestamp that the order summary was received on December 8, 2010 at 3:49:48pm. Since the information in my order summary indicated that my order will be processed by a CA merchant, there seemed nothing more to be done.

On December 29, 2010, I finally got in touch with my good friend. As we exchanged well wishes, I asked them how they enjoyed their champagne. There was an awkward silence. My friend then said, what do you mean? I was SO embarassed. I asked if she received the gift I sent and she had not. I apologized, hurried off the phone and told her I would call her right back.

I call the number in my Order Summary email. I spoke with Sherry. Sherry told me that my order was cancelled. There was no indication why. She could only have a supervisor call me back in approximately 24 hours. I asked if WJS would re-place the order with a rush so delivery could be made by December 31, 2010 so my friends could enjoy for New Years at least. She said that they are not allowed by law to expdite alcohol orders. (I think that is flase since I have ordered items from other basket vendors that included beer or wine and there was an option to FedEx). She told me that nothiing more could be done. I asked to speak to a supervisor right away. After keeping me on hold for 10 minutes she came back on and told me that a supervisor could not speak with me now. I was so angry I told her I expected a call within 24 hours and I would pass along how WSJwine.com treated me.